AMANA EXPRESS Ltd has a comprehensive compliance and anti-money laundering policy within its network to Read more →
The liability of Amaana Express shall be limited to the amount paid to Amaana for transmission. Amaana Express shall not be liable for any damages or loss including but not limited to: consequential loss as a result of non payment or underpayment, or non delivery or failure, or error in transmission of a money transfer. Whether caused by any act, or omission, or negligence, or error, on the part of Amaana Express, or on the part of any agent, or its employees, or any other party.
Amaana Express reserves the right to refuse any Money Transfer, particularly if the receiver/sender fails to produce the required identification or if the identification produced is unsatisfactory, or if the transaction is deemed to be linked to money laundering or other illegal activities.
Unpaid remittance will be held for three weeks from the transfer date, after which it will be returned to the originating agent to refund the customer. If payment was not made because of the recipient failed to make a claim or because of wrong or incomplete information provided by the sender, the commission charged will not be refunded. Otherwise, the customer will be eligible to full refund. Amaana Express will not be liable for any loss or damage claimed for failing to pay.